Return and Refund Policy

All sales are considered final. Returns are evaluated on a case by case basis. Returns are not accepted without prior written authorization.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dketoys@gmail.com. If your return is accepted,  the buyer is responsible to pay for return shipping.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at dketoys@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If damage is the responsibility we ask for your patience while filing an insurance claim. You will receive a replacement if available, and if not you will receive a full refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

LIMITATION OF LIABILITY:  We sell many toys and other items from new to used. We make no representation or warranty for condition, authenticity, ability to authenticate, value, ability to re-sell or origin except as specifically noted in writing for each item. This includes packaging. If for any reason you reject an item you purchased from us or have any complaint regarding that item, OUR MAXIMUM LIABILITY IS LIMITED TO A REFUND OF THE PURCHASE PRICE as set out in our “Refund Policy.” In no event will we be liable for general or consequential damages.  All other warranties are hereby disclaimed.

CREDIT CARD PAYMENTS: Acceptance of credit cards, including debit cards and other forms of payment, are for the convenience of the Purchaser.  By accepting these terms and conditions, the purchaser agrees that any dispute regarding a purchase from DKE will NOT result in a charge-back through the credit or other card, but will be handled between DKE and the Purchaser directly.